Talk:Selena/@comment-90.35.47.40-20150820091311/@comment-208.107.146.241-20150820110438

Be sure that you either set up a transfer password in the menu screen, or link your account to facebook first before attempting either of the following solutions as both will completely wipe your account. If you fail to do this, you could permanently lose your account.

Sometimes your game file might get corrupted. If you have an Android phone there's two ways you can fix this. If you aren't very phone savy the easiest way is to just go to the google play store, uninstall the app and then reinstall. The second way is to go to your app manager on your phone, find the CC file and hit clear data. This way is much simpler than having to install/reinstall. Then you just relaunch CC and it should have cleared out any corrupted data. At this point, once you either enter your transfer password or synch your FB account it will load up your saved data.

As for iOS phones or tablets, you can do the apple store uninstall and reinstall, however as I don't own an iOS device, I don't know if there's an app manager solution similar to the description above.