Thread:KodachiZero/@comment-75.139.48.67-20160828015021/@comment-26432452-20160902150808

Sorry to butt in like this guys but...

To Volunteer army, one question first : Are you F2P player? If yes then sorry to say but your account may as well been lost ferever. Very rarely - if ever - Sega will gives you back your acc if you're a F2P player except from their own mishap like when your acc is locked out because of some maintenance. I've read a lot of this story and even if someone could listed ALL of their arcana info, they usually get rejected.

One way to secure your acc is by buying prysma, even if it only once and small amount IIRC. With that, Google will log your purchase (assuming this is Android) and Sega will log your Google id to your acc.

Oh another thing. You just can't reset your password by yourself since that pass is located on Sega's server, not on your device. About reporting them err forget about it. This is JP version of the game and Sega is JP company so unless you live in JP (I'm assuming that you don't), there isn't much of you can do about this.